Help Center & Customer Service
Welcome to PETAL & GLOW Help Center
We're here to help! Find answers to the most common questions below, or contact us directly.
π¦ Orders
How do I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can use it to track your package online.
Can I cancel or change my order?
Please contact us within 24 hours of placing your order. After that, orders may already be processed and cannot be changed.
π Shipping
How long does shipping take?
Standard shipping takes 7β20 business days depending on your location. We ship internationally.
Do you ship to my country?
Yes! We ship worldwide. Shipping times may vary by destination.
π Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for items that are unused and in original condition. Please contact us to initiate a return.
How do I get a refund?
Once we receive and inspect your return, we will process your refund within 5β7 business days.
π¬ Contact Us
Still have questions? We'd love to hear from you!
- π§ Email us and we'll respond within 24β48 hours
- We're available MondayβFriday, 9AMβ6PM JST